Terms & Conditions

GENERAL TERMS

To buy from Nordstjerne ApS at NORDSTJERNE.EU (henceforth referred to as the Nordstjerne ApS), the buyer must have a European address.

Nordstjerne ApS does not ship beyond European borders when purchases are made via the webshop. In case of special requests for shipment abroad, please contact Nordstjerne ApS customer service at; shop@nordstjerne.eu or by phone at +45 7211 9116.

PAYMENT

Nordstjerne ApS offer these payment options

  • Visa/Dankort
  • Visa
  • Mastercard
  • Maestrocard
  • Paypal

 

Nordstjerne ApS do not charge payment fees, regardless of the chosen payment option.

All payments and prices are in Danish Kroner (DKK). The buyer can never be charged a larger amount than the one preapproved when confirming the order.

Payment information is encrypted in accordance with level 1 PCI DSS certification and is 128-bit SSL certified, so no one can view a buyer’s private payment information.

PCI-DSS-rules help to ensure safe treatment of your payment information with Nordstjerne ApS and our suppliers.

RESERVATIONS AND DISCLAIMERS

Nordstjerne ApS accept no liability for goods not in stock. If the ordered goods are not in stock, an e-mail will be sent to notify the buyer. The order can then be annulled or the buyer can choose to await the goods being back in stock. Nordstjerne ApS attempt to keep the webshop updated at all times regarding goods out of stock.

Nordstjerne ApS accept no liability for typographical errors and/or price errors.

RETURNS AND REFUNDS

Buyer has 14 days from having received the goods to annul an order. The buyer must inform Nordstjerne ApS about the annulment by mail to shop@nordstjerne.eu.

We have prolonged our normal return-period for Christmas orders.
All orders placed in December 2020 will be possible to return until January 11th 2021, so the receiver of your Christmas present have time to send the present back if it isn't the right fit for them.

The goods must be shipped to Nordstjerne ApS at the latest a fortnight after having informed Nordstjerne about the annulment. The buyer holds all cost for returning the goods to Nordstjerne ApS in regards with annulment of an order.

In case the good has been used the buyer holds liability for any devaluation of the good prior to the return. Any devaluation will be set in relation to prevailing legal practice.

In case of defects Nordstjerne ApS will assume the cost of the return shipment of the defect goods.

If the goods are damaged or lost during transport to the buyer, Nordstjerne ApS are responsible for costs. If the goods are damaged or lost while being shipped back to Nordstjerne ApS from the buyer, the buyer is responsible for costs.

If the goods are defect in any way, Nordstjerne ApS must be informed of this in due time (within 14 days of receiving them). Should the goods not have been delivered within 14 days from the order being placed, Nordstjerne ApS must be informed of this.

The payment will be returned to the customer within 14 days after Nordstjerne ApS has been informed of the annulment. Nordstjerne ApS though have the right to withhold the payment if there is grounds for assuming any devaluation of the good. In case of any devaluation the payment minus the devaluation will be returned to the customer as soon as Nordstjerne ApS have received the goods.

The buyer has 24 months of warranty. Nordstjerne must be advised of any defects concerning the warranty within 2 months of the defects occurrence to render the warranty.

DELIVERY

Nordstjerne ApS strive to deliver orders within 5 workdays. Nordstjerne ApS send goods as standard packages via a recognized forwarding company. The buyer has the right to annul the order in case the order has not arrived 14 days after the shipment has occurred.

Nordstjerne ApS charge a shipping fee for all shipments. The fee is dependent on the area of delivery and will at all times be viewable before the buyer confirms the order. This fee is charged when payment of the order itself is charged.

Nordstjerne ApS maintains the right to charge the same shipping fee again, if the goods are not picked up by the buyer in due time, if this results in reshipment.

Nordstjerne holds liability for the shipment until delivery at the address agreed upon.

COOKIES

Nordstjerne ApS use cookies to improve the buying experience. Hence, some information from the buyer’s visit to the web shop is stored with a statistic purpose in mind.

By using the website you consent to this described treatment of information, and guarantee that all information provided by you is accurate.

Nordstjerne ApS uses cookies with the functional purpose of: 

  • Store information regarding your last session on our site
  • Store information regarding the items placed in your cart
  • Verification of log-in
  • Presenting the opportunity of using social media from the site

Nordstjerne ApS uses cookies with the analytical purpose of:

  • Calculate statistics concerning the number of visitors, number of visits for each buyer etc.
  • Optimization of operation, to ensure the buyer the best possible on site experience
  • Target marketing to ensure relevant marketing measures

 

Nordstjerne ApS uses own cookies and third party cookies from Google Analytics, Klaviyo, Meta and Bambora.

How to avoid and delete cookies:

You can disable and delete cookies in your browser. If you opt out on cookies, we cannot guarantee a fully functional site.

You can delete your cookies via your browser, you can find a danish guide to the most common browsers here http://minecookies.org/cookiehandtering/

PRIVACY POLICY

Nordstjerne ApS does not gather and store information without you conscent. The information stored are mainly used to fulfill your order or the service requested upon submission of the information. We also use the information gathered to ensure you the best possible experience on our site.

Nordstjerne ApS adheres to the Danish Persondataloven which means that you can object to our use of your information at any given time. You also have the right to seek insight regarding which information we have on you and how they are used.

You can contact us at shop@nordstjerne.eu or by phone at +45 7211 9116 regarding this matter.

Nordstjerne ApS does not sell your information to any third parties.

Nordstjerne ApS reserves the right to disclose any and all information if requested upon by law enforcement or if the buyer violates the General terms.

SHOPIFY

Your data are stored in Shopify’s database and the general Shopify application. All your data are stored with a secure firewall.

LAWS AND JURISDICTION                

Danish law determines procedures and any lawsuits must be brought at Lyngby Ret.

Any complaints can be submittet to the Danish Forbrugerklagenævnet (the Consumer Complaints Board). Complaints can be made using their website http://www.forbrug.dk/Dine-klagemuligheder/Saadan-klager-du/Klag-til-Forbrugerklagenaevnet

Forbrugerklagenævnet is a department of the Danish Competition and Consumer Authority, Carl Jacobsens vej 35, 2500 Valby, tel: 4171 5000.

 

Nordstjerne ApS
Topstykket 16
3460 Birkeroed

CVR/VAT: DK34221022
Tel. + 45 72 11 91 16
mail: shop@nordstjerne.eu